Job satisfaction and job burnout of certified employee assistance professionals

Author

Suzanne Epperson Young

Date of Award

8-2000

Degree Type

Thesis

Degree Name

Master of Science

Major

Human Resource Development

Major Professor

Ernest W. Brewer

Committee Members

Gregory C. Petty, Jacquelyn O. DeJonge

Abstract

In this study, future trends, worker demographies, and organizational changes affecting the American workplace for the 21^st century were examined. The evolution of a global economy and advances in technology will continue to create change and generate stress and anxiety in the workplace. Corporate change efforts such as downsizing, mergers, and acquisitions and the constant source of internal business change increases demands and stresses on the ability of the workforce to consistently meet rising performance standards. Corporations, managers, and employees have turned to Employee Assistance Programs (EAPs) to facilitate workforce assimilation of stress and change. This study described the demographic characteristics of Certified Employee Assistance Professionals (CEAPs), assessed their levels of job satisfaction, and examined their experiences with Maslach's constructs of burnout given the identified workplace EAP practice delivery models. The findings indicated that the majority of CEAP practitioners are satisfied in their work and with the field of EAP, as shown by their high scores on professional efficacy and low experiences with the dimensions of emotional exhaustion and cynicism.

Recommended Citation

Young, Suzanne Epperson, "Job satisfaction and job burnout of certified employee assistance professionals. " Master's Thesis, University of Tennessee, 2000.
https://trace.tennessee.edu/utk_gradthes/9537