Source Publication (e.g., journal title)
Supply Chain Management Review Online
Author ORCID Identifier
During the past decade, 3PLs have honed their reverse logistics capabilities across multiple industries. But most companies fail to leverage this experience to spot opportunities for improvement. Rather, companies tend to micromanage their 3PLs through strict metrics and tight tolerances. As a result, 3PLs end up performing to rigid scorecards rather than looking for ways to improve the system.
Document Type
Magazine
Publication Date
3-4-2022
Abstract
During the past decade, 3PLs have honed their reverse logistics capabilities across multiple industries. But most companies fail to leverage this experience to spot opportunities for improvement. Rather, companies tend to micromanage their 3PLs through strict metrics and tight tolerances. As a result, 3PLs end up performing to rigid scorecards rather than looking for ways to improve the system.
Recommended Citation
Pellathy, Daniel A., Ivan Russo, and Ayman Omar. March 4, 2022. “How to Help Your 3PLs Manage Returns Better.” Supply Chain Management Review Online.
