Law Enforcement, Communication Training & Verbal Judo

Author

Lorna F. KeathleyFollow

Date of Award

8-2012

Degree Type

Thesis

Degree Name

Master of Science

Major

Communication

Major Professor

John Haas

Committee Members

Virginia Kupritz, David Clarke

Abstract

This study incorporated a mixed method approach using qualitative and quantitative methods to capture a deeper portrayal of Verbal Judo. Verbal Judo emphasizes the use of both verbal and non-verbal communication tactics by the officer (influencer) with specific discourse structures to influence the individual to comply with the officer’s requests in compliance-gaining. This study determined that specific Verbal Judo compliance-gaining tactics must be used to try to prevent conflict such as physical force. Successive repetition by officers (with matching non-verbal tone) of strategic Verbal Judo language when dealing with a difficult person appears to be a major key in diminishing conflict and minimizing escalation of conflict within the compliance-gaining context. Minimizing conflict in compliance-gaining situations between officers and individuals benefits law enforcement agencies, law enforcement officers, city and state governments, and the general public.

Recommended Citation

Keathley, Lorna F., "Law Enforcement, Communication Training & Verbal Judo. " Master's Thesis, University of Tennessee, 2012.
https://trace.tennessee.edu/utk_gradthes/1241