Doctoral Dissertations

Date of Award

8-2020

Degree Type

Dissertation

Degree Name

Doctor of Philosophy

Major

Industrial Engineering

Major Professor

Rapinder S. Sawhney

Committee Members

Mary C. Holcomb, John E. Kobza, Andrew J. Yu

Abstract

Supply chains are under pressure to meet performance expectations under conditions in which access to the global network of suppliers and customers is fluid. Most studies accept the importance of agility to enhance performance using flexibility as a key dimension. Moreover, based on literature and empirical implications, it is essentially noticeable that there is an agreement on the need for flexibility in manufacturing to address both internal changes at the manufacturing echelon (e.g., a variation of process times) and external uncertainties (e.g., availability of ingredients, delivery schedules).However, there is a lack of adoptable metrics of manufacturing flexibility that can be used to evaluate manufacturing flexibility’s impact to enhance TH and reduce cost, both at the manufacturing echelon and the supply chain as a system as well as its impact on other echelons. Therefore, focusing on manufacturing flexibility as a competitive strategy induces a driving force for the success of the performance of supply chains. The purpose of this research is to present an applicable methodology for the evaluation of flexibility in a supply chain called Flexible Discrete Supply Chain (FDSC). The FDSC structure consists of a supplier, manufacturer, distributor, and customer as its conceptual model. Two main performance indicators – TH and cost are used to study the FDSC performance. This study utilizes four dimensions: volume, delivery, mix, and innovation (VDMI) flexibility. Quality function deployment is used to translate the dimensions of flexibility to key metrics that can be controlled in a discrete-event simulation (DES) model. The DES model is used to generate data, and for configuring VDMI metrics. The data is used for further sensitivity analysis. The developed methodology is verified and validated using data from a real case study. It is applicable to all supply chains within the FDSC criteria. This study contributes to the body of knowledge of supply chain flexibility through technical, methodical, and managerial implications. It clearly illustrated scenarios and provided guidelines for operations managers, to test among VMDI flexibility to maximize TH constrained by cost. Key directions for future research are identified.

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