Faculty Mentor
Michelle Childs
Department (e.g. History, Chemistry, Finance, etc.)
Department of Retail, Hospitality, and Tourism Management
College (e.g. College of Engineering, College of Arts & Sciences, Haslam College of Business, etc.)
College of Education, Health, and Human Sciences
Year
2018
Abstract
The purpose of this study is to better understand the flow of communication among the multitude of different bottles within a large consumer goods company, the Coca-Cola Company. This qualitative study conducted several interviews, both with lower and middle level employees, and with executives. Interviews were either conducted in-person or through email communication. Prior to interviewing employees, an informed consent form was signed by each participant, which ensured their privacy. The study applied thematic analysis to determine trends surrounding brand communication within the Coca-Cola Company and strategic methods that employees found both effective and unsuccessful. Results show successful communication themes such as: avoiding micromanagement, creating diversity within teams, using the core values in all decision making, creating a positive office environment, providing helpful critique without hurtful criticism, and collaborating among all departments within the company.
Brand Communication in a Large Consumer Goods Company: A Case of The Coca-Cola Company
The purpose of this study is to better understand the flow of communication among the multitude of different bottles within a large consumer goods company, the Coca-Cola Company. This qualitative study conducted several interviews, both with lower and middle level employees, and with executives. Interviews were either conducted in-person or through email communication. Prior to interviewing employees, an informed consent form was signed by each participant, which ensured their privacy. The study applied thematic analysis to determine trends surrounding brand communication within the Coca-Cola Company and strategic methods that employees found both effective and unsuccessful. Results show successful communication themes such as: avoiding micromanagement, creating diversity within teams, using the core values in all decision making, creating a positive office environment, providing helpful critique without hurtful criticism, and collaborating among all departments within the company.