Doctoral Dissertations
Individual and organizational factors related to customer service behaviors : an initial integration
Date of Award
8-1995
Degree Type
Dissertation
Degree Name
Doctor of Philosophy
Major
Industrial and Organizational Psychology
Major Professor
John W. Lounsbury
Committee Members
Dudley Dewhirst, Greg Dobbins, Tom Ladd
Recommended Citation
Thomas, James Britton, "Individual and organizational factors related to customer service behaviors : an initial integration. " PhD diss., University of Tennessee, 1995.
https://trace.tennessee.edu/utk_graddiss/10249
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