Source Publication (e.g., journal title)
Discusses research by the author and Diane Nahl (University of Hawaii) on how novice end users interact with CD-ROM, online public access catalogs (OPAC) and online systems. Measuring affective responses; Affective questions; How the librarian provides reassurance through answering the questions; Additional reading.
Tenopir, Carol, "The Emotions of Searching" (1994). School of Information Sciences -- Faculty Publications and Other Works.