School of Information Sciences -- Faculty Publications and Other Works

Source Publication (e.g., journal title)

Library Journal

Document Type

Article

Publication Date

9-1-1994

Abstract

Discusses research by the author and Diane Nahl (University of Hawaii) on how novice end users interact with CD-ROM, online public access catalogs (OPAC) and online systems. Measuring affective responses; Affective questions; How the librarian provides reassurance through answering the questions; Additional reading.

Comments

pp. 134, 136

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