Source Publication (e.g., journal title)
Online Vol. 16
The growth in library patron use of electronic reference options has resulted in a larger number of searches and the retrieval of a larger amount of information. This trend has impacted reference librarians in three basic areas: work environment, instruction of users and the basic nature of reference work. Work environment changes include increased reference-desk business and more time spent on manual tasks such as hardware troubleshooting.
Tenopir, Carol and Neufang, Ralf, "The Impact of Electronic Reference on Reference Librarians" (1992). School of Information Sciences -- Faculty Publications and Other Works.