School of Information Sciences -- Faculty Publications and Other Works

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Online Vol. 16

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The growth in library patron use of electronic reference options has resulted in a larger number of searches and the retrieval of a larger amount of information. This trend has impacted reference librarians in three basic areas: work environment, instruction of users and the basic nature of reference work. Work environment changes include increased reference-desk business and more time spent on manual tasks such as hardware troubleshooting.

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