Source Publication (e.g., journal title)
Reference librarians are required to provide more patron support in the last few years because of increased electronic reference sources and services. The overwhelming array of options may lead to 'technostress', which some librarians view as counterproductive, while others see it as exciting.
Tenopir, Carol, "Plagued by Our Own Successes" (1998). School of Information Sciences -- Faculty Publications and Other Works.