Source Publication (e.g., journal title)
Discusses the `black box' approach favored by developers to make online or CD-ROM search software friendlier. The view that good online searching requires an understanding of how the computer processes information; Questions the searcher should ask; Boolean or statistical searching; How does it treat a blank; What does it search by default; How much should end users know.
Tenopir, Carol, "Overcoming the Black Box Syndrome" (1994). School of Information Sciences -- Faculty Publications and Other Works.