Running with the Amazons

WHY HAVEN'T LIBRARY SYSTEM and information database designers included as many user-friendly features as Amazon and Google? This question, posed at the recent annual meeting of the American Society for Information Science & Technology (ASIST), was answered by UCLA professor Marcia Bates, who said that from 20 years of research we know what should be included, but we've never had the money to implement fancy search features. Now, we have a lot of catching up to do.

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