Development of a model evaluation instrument for industrial training program pilot tested with statistical quality control as a measurement system

Industrial training programs have a need for a measurement system that will ascertain the quality level achieved in the delivery of training. Such a system should generate indicators which provide directions for changes that need made in the subject program. Trainers/ administrators would respond to these by making the appropriate adjustments to individual sessions. Research was conducted from spring 1986 1 through spring 1987 on development of an evaluation instrument that will use statistics to control the quality of training. An in-depth analysis was made in the literature pertinent to evaluation. Concentrations were placed in the areas of participant feedback and statistical quality control.

It was found that participant feedback instruments may serve as the host for such an evaluation. Addressing the areas of instructional methodology, technical material content, and training environment such a device was pilot tested in February 1987. As a result of this pilot test, it is concluded that applications of the techniques statistical quality control can reveal trends reflected from information collected. It is also concluded that a larger number of participants than used in this study are needed to generate the required data.