Determining the Effect of the Returns Management Experience on Consumer Satisfaction

Date Issued
May 1, 2013
Author(s)
Colburn, Rebecca Therese
Advisor(s)
Diane Mollenkopf
Permanent URI
Subjects

returns management

customer expectations...

product returns

Disciplines
Major
Logistics
Logistics
Embargo Date
April 13, 2013
File(s)
Thumbnail Image
Name

Thesis_Final_040913.pdf

Size

565.46 KB

Format

Adobe PDF

Checksum (MD5)

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