Getting the User’s Attention

CAN WE DELIVER INFORMATION the way our users want it--cheap, fast, and good? According to Stewart Bodner, associate chief librarian of the New York Public Library, that's what users desire and what librarians and vendors must provide. But at least in the public library world, "convenience trumps quality every time," Bodner went on to tell the audience at the annual meeting of NFAIS (National Federation of Abstracting and Information Services) in Philadelphia this February. NFAIS brought together company representatives and librarians to brainstorm ways to redirect users away from Internet search engines and the open web and toward high-quality information.

p. 32