Integrating Electronic Reference.

Offers information from a 1994 survey of Association of Research Libraries' (ARL) members by the author and reference librarian Ralf Neufang and compares it with 1991 survey of the same group. How most of the 96 responding libraries provide CD-ROM databases for patrons; Intermediary online; End user online; Tape-loaded databases; Patron access to the Internet; Patron expectations; User instruction; Integrated reference.

pp. 39-40