Reference Services in the New Millennium

The results of surveys regarding the implementation and use of automation in university libraries are presented and discussed. In just one decade, from 1991 to today, the accelerating changes in university reference services have been noticeable and profound. Much of this change corresponds to the rapid development of the Internet. In 1991, there was no Web, few electronic journals, little integration among types of services, and limited networking. The libraries in this survey are all members of the Association of Research Libraries.