A STUDY OF THE LINK BETWEEN POOR QUALITY AND POOR PERFORMANCE OF VARIOUS HEALTH CARE INDICATORS

Abstract

Purpose of the Research

The purpose of present research investigation is to explore the correlation between poor performance indicators and poor quality in the Health care industry and to present an idea on improving the quality of the outcome in health care services by altering the KPIs.

The Nature of the Problem

The quality of healthcare may be evaluated using a variety of parameters, including safety, efficacy, and person-centeredness. For example, the former relates to the degree of precision with which procedures may produce desired results. External comparisons between different health care facilities, as well as KPIs specified for employees, can assist in enhancing healthcare outcome quality.

The Hypothesis

Null hypothesis: There is no correlation between poor performance indicators and poor quality in the Health care industry.

Alternative hypothesis: There is a correlation between poor performance indicators and poor quality in the Health care industry

Research Methodology

The information gained from this research investigation can be shared among the researchers, health service providers and stored for later use. The current study investigates the fundamental reasons of diminishing quality outcome in the health care services using literature studies, questionnaire survey with customer as well as employees of the health care centre. The major findings of the current study reveal the correlation between poor performance indicators and poor quality in the Health care industry through the intended survey results.

Conclusion

The major finding from this present investigation lies in finding the correlation extent and the possible causes for poor performance indicators and poor quality in the Health care industry through which the overall performance of the health centre can be enhanced by revising or by improving the KPI areas.