“EVERY DOLLAR COUNTS”: AN EXPLORATION OF THE EXPERIENCES OF STUDENTS PERSISTING IN A FOUR-YEAR, INSTITUTIONAL PROMISE PROGRAM

This study explored the experiences of students participating in UT Promise, a free-tuition program in the state of Tennessee that requires completion of community service and participation in a mentoring program. With a variety of Promise program designs and limited research on the experiences of students participating in these programs, this qualitative study sought to explore the perceptions and experiences of students in the program. Findings revealed that the UT Promise influenced college access, college affordability, and student success. Being offered free tuition changed the college-going conversation for students and had implications for college choice. The scholarship made college more affordable, although students still had to manage additional costs beyond tuition. UT Promise influenced students’ success in college by providing them supports that enhanced their college experience; however, the requirements also added unnecessary stress to their already overwhelming situations. Both states and institutions can use the findings from this study to guide the development and implementation of Promise programs to better serve and support students.