A methodology for the quantification of knowledge work

This research presents a methodology which permits the quantitative description, analysis, and measurement of knowledge work. The methodology includes a hierarchical structuring of work to identify the level at which the work should be measured and the level at which control should be inacted based on the timeframe in which feedback is provided.

This methodology identifies the appropriate measurement technique based on the characteristics of the work in question. It improves upon the time provided the measurement to determine a "target" completion time. The procedure for calculating this target time is a function of the amount and type of aggregate required from the measurement level to the control level. Also provided in this methodology are guidelines for selecting parameters which might affect the target time but are often omitted.

The methodology developed in this research provides a structured approach to the problem of measuring knowledge work. Thus, this research is significant in that it presents a framework by which a group traditionally not measured can be measured for the purposes of management and control.