Internet Use and Training in University Libraries

University research libraries in the United States and Canada were surveyed to determine their use of a variety of electronic reference tools. An 85% response rate provided us with information about university library use of CD-ROM, remote online, locally loaded databases, and Internet access. The biggest change since our 1991 survey of the same libraries was in their provision of Internet access to users through the library. Follow-up interviews provided more in-depth information on how university libraries are managing Internet access, staff and user training programs, and changes in library staff attitudes or user attitudes since Internet access was introduced. In every case Internet access did not replace any other electronic reference service, but was added to existing services.