Surveying Citizens: A Handbook for Municipal Officials Who Want to Know What Their Citizens Think (1995)

Doing a citizen survey can be as simple as determining a random sampling and making some phone calls - or it can be a time-consuming and costly project to help decision makers set the direction for your community's future. The approach you take depends on the results you want. Some chapters of this publication are simple and offer easy-to-understand instructions for less-complicated surveys. Other chapters, particularly 5 and 6, offer for those interested much more detail, including statistical explanations and detailed descriptions of software uses. Don't let it throw you if we've got more information here than you need. Simply use what you need - and go do a survey

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