Job satisfaction and job burnout of certified employee assistance professionals

In this study, future trends, worker demographies, and organizational changes affecting the American workplace for the 21^st century were examined. The evolution of a global economy and advances in technology will continue to create change and generate stress and anxiety in the workplace. Corporate change efforts such as downsizing, mergers, and acquisitions and the constant source of internal business change increases demands and stresses on the ability of the workforce to consistently meet rising performance standards. Corporations, managers, and employees have turned to Employee Assistance Programs (EAPs) to facilitate workforce assimilation of stress and change. This study described the demographic characteristics of Certified Employee Assistance Professionals (CEAPs), assessed their levels of job satisfaction, and examined their experiences with Maslach's constructs of burnout given the identified workplace EAP practice delivery models. The findings indicated that the majority of CEAP practitioners are satisfied in their work and with the field of EAP, as shown by their high scores on professional efficacy and low experiences with the dimensions of emotional exhaustion and cynicism.