A design process and design features to accommodate emerging work styles

In this study a conceptual framework and the rationale for a new design process and facilities design features to accommodate emerging patterns of work are developed. A comprehensive literature review of current and interdisciplinary literature pertaining to new styles of working and new organizational forms is used to establish the framework and facilitate the discussion. It is reasoned that within the framework of current trends and developments, it is no longer sufficient to design facilities in traditional ways. This leads to the introduction of scale modeling as an effective design process method. Scale modeling engages the end user in decision making and creates a fundamental base for social relations, which are vital in today’s organizational climate. Modeling is cost-effective and allows for reduced design time in a fast changing business environment. The study further reveals several facilities design features that must underlay this design process. Emerging patterns of work need adaptable and flexible multi-use environments. The physical environment needs to be conducive to facilitate learning and the creation of new knowledge. This can be accomplished with the design of an interactive environment and the opportunities for impromptu conversations and meetings. The study leads to the conclusion that the design process and the physical environment is a powerful management tool if designed, implemented, and managed correctly.